Our Culture of Compliance

At RHF, we are committed to the highest standards of business conduct including compliance with laws and regulations. If at any time you believe we are not living up to that promise, we encourage you to report actual or suspected compliance violations to the Community Manager and/or the Grievance Coordinator.

GENERAL GRIEVANCE PROCEDURE

  1. Purpose of the Procedure/Introduction

Foundation Property Management, Inc.’s (“FPM”) aim is to ensure that residents with a grievance relating to their housing can use a procedure which can help to resolve grievances as quickly and as fairly as possible. The grievance procedure is based upon cooperation between the parties, with communication and problem-solving being key elements in the process.

  1. Stage 1 – Informal discussions with the Community Manager

If a resident has a grievance about his/her/their housing, the resident should discuss the matter informally with the Community Manager. FPM hopes that the majority of concerns will be resolved this way. The Community Manager must, upon receipt of either an oral or written grievance, establish a time, date, and place for a meeting between the parties. The meeting must take place within a reasonable timeframe. A reasonable time is defined as no later than ten (10) business days after the request to avoid undue delay. One postponement is permitted in the event the first scheduled meeting is inconvenient to one or more of the parties involved in the grievance.

The grievance procedure may be a simple informal discussion. However, all discussions under this procedure, whether formal or informal, shall have a written agenda which provides notice as to what issues will be discussed. This written agenda shall be prepared by the Community Manager and provided to the resident prior to the informal meeting.

At the informal meeting, the Community Manager and resident will meet and attempt to reach a mutually satisfactory resolution to the grievance. During the meeting, the Community Manager will take minutes. The Community Manager will provide a written closing summary of the informal meeting within ten (10) business days of the informal meeting. If the parties involved are not able to reach a resolution of the grievance satisfactory to the resident, the resident may contact the Grievance Coordinator.

  1. Stage 2 – Statement of Grievance to the Grievance Coordinator

If the resident feels the matter has not been resolved through informal discussions, the resident should put his/her/their grievance in writing and submit his/her/their concern to the Grievance Coordinator.

Grievances may be addressed to the corporate office:
Foundation Property Management, Inc.
911 North Studebaker Road, Long Beach, CA 90815
Attention: Grievance Coordinator
T: 562-257-5150     TDD: 1-800-545-1833 x359     Language Assistance Services: 562-257-5255
Email: grievancecoordinator@rhf.org

Updated 11/1/24

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